Participants explored the CAF 2020 model, the self-assessment process, CAF phases and the CAF Action Plan and they had the opportunity to experience first-hand how CAF can support continuous improvement and organisational excellence in public administrations.

Thanks to Elda Baguca, CAF National Correspondent for Albania, for presenting the current state of Quality Management in Albania, the country’s ambitions regarding CAF implementation, and the importance of partnerships, such as with EIPA and the Regional School of Public Administration, in advancing Quality Management across the public and sector.

We also welcome online Nick Thijs from OECD/SIGMA, who emphasised the importance of quality management, continuous improvement and public sector excellence.

The training was implemented with the support of the Luxembourg Government through the Luxembourg Technical Assistance Programme for Albania – “Technical Assistance Cooperation”.

Thanks to ASPA, the Luxembourg Government, OECD/SIGMA, ReSPA, and all participants for making this event such a success.

We look forward to following Albania’s CAF journey and supporting future steps towards stronger, more citizen-focused and high-performing public institutions.